Privacy policy

Privacy Policy

Estée Lauder ("we", "us", or "our") operates the online store at esteellaauder.shop. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from our store. By using the site, you agree to the practices described in this policy.

Information We Collect

When you browse our store, place an order, create an account, or contact us, we may collect: contact details such as your name, email address, postal address, and phone number; order and payment information (payment card details are processed securely by our payment providers and are not stored by us); account credentials; communications you send to us; and technical information such as your IP address, device and browser type, and pages viewed, collected automatically through cookies and similar technologies.

How We Use Your Information

We use personal information to: process and fulfil your orders and payments; provide customer service and respond to your inquiries; send transactional messages such as order confirmations and shipping updates; with your consent, send marketing communications about our products and offers; prevent fraud and maintain the security of our store; comply with our legal obligations; and improve our products, services, and website.

Cookies

We use cookies and similar technologies to operate the store, remember your preferences, analyse traffic, and, where permitted, support advertising. You can control cookies through your browser settings; disabling some cookies may affect the functionality of the site.

Sharing of Information

We do not sell your personal information. We share information only with service providers who help us operate our business — such as payment processors, shipping carriers, and technology providers — and only to the extent necessary to perform their services. We may also disclose information when required by law or to protect our rights, property, or safety.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to opt out of marketing communications at any time. To exercise these rights, contact us at support@esteellaauder.shop.

Security

We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Children's Privacy

Our store is not directed to children under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at support@esteellaauder.shop.